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Please review and/or send this file to CrowdStrike Support: C:\crowdstrike\private\support-diagnostics\windows\CSWinDiag\bin\Debug\CSWinDiag-WL-564DD0-UTC20201019233901754.Search by: Query Help Troubleshooting Feature Questions Feature Requests (requires login) RULES Subreddit Rules

Once finished, the program will display output similar to the following:ĬSWinDiag v1.4 collection progress (avg.

Either way you choose to trigger the CSWinDiag collection, the process averages 3-4 minutes to complete.

Change to directory where CSWinDiag.exe was placed.

Open a command line prompt as administrator.

Triggering a CSWinDiag collection from Command Line:.

Wait 3-4 minutes (average) for collection to complete.

#Crowdstrike falcon macos install

(Note: The program does not install or make any system changes.

If prompted to allow the program to make changes to the computer, click YES.

If prompted, enter local administrator credentials.

Double-click the CSWinDiag.exe executable.

Change to the directory where the unzipped EXE was placed.

Most users unzip to their desktop directory, but it may be run from almost any directory on the host.

#Crowdstrike falcon macos zip file

Download the attached ZIP file and unzip it.Triggering a CSWinDiag collection by Double-Clicking:.Falcon Sensor Event logs ( if logging is enabled).Windows Event logs errors: Application and System.Sensor and Device Control services status.Connectivity checks/configuration data (Commercial, Gov, and EU Clouds):.Windows ELAM (Early Launch Anti-Malware) backup directory check.DigiCert Assured ID Root CA certificate check.DigiCert High Assurance EV Root CA certificate check.Currently installed programs and registered AV programs.Microsoft system, NIC, and hot fix details.Firewall rules and filter troubleshooting data.Windows installer configuration, registration data, and listings of installer cached files.Log files from %SYSTEMROOT%\INF\setupapi*.log.Sensor crash dump files if present in %SYSTEMROOT%\system32\drivers\crowdstrike\support\crashdumps.

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Sensor cloud update logs from %SYSTEMROOT%\temp.

Sensor installation logs from %TEMP% (aka %LOCALAPPDATA%\temp).

Troubleshooting Windows Sensors - Installation Issues:.

Find it all the way at the bottom of this page.

The file is also attached to this article.

In your Falcon console, navigate to Support → Tool Downloads.

There are two ways to download the latest version of CSWinDiag, version 1.4 as of October 26, 2020:

#Crowdstrike falcon macos archive

CSWinDiag gathers information about the state of the Windows host as well as log files and packages them up into an archive file which you can send to CS Support, in either an open case (view CASES from the menu in the Support Portal), or by opening a new case. The second option for collecting diagnostic logs from your Windows Endpoint is as follows :Ĭrowdstrike Support will often ask for a CSWinDiag collection on your Windows host when having an issue with the Falcon sensor. Open a command prompt and run the following command to disable logging: Once finished, the path to the file will be displayed in your terminal session, and a Finder window will appear, displaying the directory /private/tmp/ and the sysdiagnose file there will look similar to this: falconctl_diagnose_4APo7TWJ.tgzĪttach the this file that appears in /private/tmp/ to your Support case.Ĭollecting Diagnostic logs from your Windows Endpoint: This process can take 10 minutes to complete.

You will get a status bar in the terminal while the diagnostic is performed.

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To use it, you'll need sudo access on the Mac host, and from a terminal, simply enter the command:įalcon Sensor for Mac 6.11 and above: sudo /Applications/Falcon.app/Contents/Resources/falconctl diagnoseįalcon Sensor for Mac 5.41 and below: sudo /Library/CS/falconctl diagnose

The Falcon Sensor for Mac has a built-in diagnostic tool, and its functionality includes generating a sysdiagnose output that you can then supply to Support when investigating sensor issues. How do I collect diagnostic logs for my Mac or Windows Endpoints? EnvironmentĬollecting Diagnostic logs from your Mac Endpoint: